Estate Agent Today
by Milton Rodosthenous (extract)
Between October and December 2017, some £822 million worth of UK residential property was sold at auction, according to the Essential Information Group. Initially this may seem impressive, but it still only represents a small proportion of the overall sales market.
Over the last decade, our society has developed into one that relies on smartphones and tablets. This trend is particularly prevalent among the younger generations - the buyers and renters of tomorrow, if not today. These soon-to-be property seekers compare losing their phone to losing a limb and it's clear mobile devices are changing consumer habits at an astonishing pace.
I wouldn't put myself in the 'younger generation', but my phone still runs my life. It has gone from something I use to check emails and read the news, to something I use to buy groceries, manage my finances, control my home devices, watch TV, run a business and search for a property.
A few years ago, no one thought that online banking would replace branch activity, but the rapid closure of branches shows how misplaced that belief was. I believe that property is approaching a similar position. How long will it be until consumers start to 'swipe right' to rent or purchase properties online?
The tipping point
Using an online-only service for ordering a taxi is fine, but for most consumers when it comes to buying or selling - likely to be one of the biggest transactions they are ever involved in - the presence of an agent is required to help them through the process. And when we add online auctions into the mix, the need for an agent is even more pressing. Of course, there will always be transactional customers who want to go to market using the cheapest possible route and there will be some success for auction sites which allow sellers and landlords to go straight to the consumer.
There is no question that the digitisation of property sales and rentals has begun, but there are millions of people still out there who would like the assistance of a local agent during their property transaction. Having agents involved in the online auction process not only improves the service for sellers, but for property buyers too. That's why we're hoping to compete with online property auction services that allow sellers and landlords to go straight to the consumer.
With a fall in property sales recorded by the Office for National Statistics and HMRC, estate agents certainly need to diversify. These challenging conditions are being exacerbated by fee erosion, online competitors, the upcoming ban on letting fees and a lack of housing supply.
Many industry experts believe that the modern method of auction can take a larger share of the residential sales market than the traditional alternative and, in my opinion, this change will happen quickly as the industry continues to embrace technological change.