1. We aim to list every single property coming to auction on our website.*
  2. We endeavour to list new lot details on our website as soon as the information is available.
  3. We are happy to offer you a money back guarantee if you are not delighted with the service.**
  4. We would never automatically renew your subscription, we will contact you personally to ensure that you wish to renew your membership.
  5. We always aim to deal with your query or request quickly and professionally and hopefully to your complete satisfaction.
(*We may not list lots if the auctioneer is unwilling to publish results, currently there are only two auctioneers who do not publish results that we are aware of.)
(**See our terms and conditions of business clause 5.7)

We like to do things a little differently here at EIG and our commitment to putting our customer’s needs first is evident in the service we offer you through to the details of our terms & conditions.

About our commitment to our members